Refund Policy

1. Reservation Deposits Are Non-Refundable

All table reservation deposits made through ReserveLoop are non-refundable, regardless of whether the guest attends the event, cancels in advance, arrives late, or is denied entry for any reason including but not limited to dress code, capacity, age verification, or intoxication.

By submitting a deposit, guests acknowledge and agree to this policy at the time of booking.

2. Refunds Are Solely at the Club's Discretion

Each Club sets and enforces its own deposit and cancellation policy. ReserveLoop is a technology platform only, is not a party to the reservation, and does not process, approve, deny, or arbitrate refund requests.

Any exception to the non-refundable policy — including event cancellation by the Club, rescheduling, or goodwill refunds — is made solely at that Club's discretion. Refund requests must be directed to the Club, not to ReserveLoop.

3. Event Cancellation by a Club

If a Club cancels an event entirely, the Club is responsible for determining and communicating its own refund policy for that cancellation to affected guests. ReserveLoop does not automatically issue refunds on a Club's behalf.

4. Platform Fees

ReserveLoop's platform fee, where applicable, is charged to the Club per reservation and is separate from the guest's deposit. Platform fees are non-refundable under all circumstances, including if a Club independently chooses to refund a guest's deposit.

5. Disputed Charges and Chargebacks

Guests who dispute a deposit charge with their card issuer instead of contacting the Club directly may be subject to that Club's own dispute-resolution and re-entry policies. ReserveLoop is not responsible for resolving payment disputes, which are handled through Stripe and the Club's own merchant account.

6. Subscription Billing Refunds

This policy governs guest reservation deposits only. Club Owner subscription billing (Starter/Growth plans) is governed separately: subscriptions may be cancelled at any time with no further charges, but amounts already charged for a current billing period are not prorated or refunded.

7. Contact

Guests seeking a refund should contact the Club they booked with directly. Club Owners with billing questions can contact Teknewlogy LLC through the contact information provided on our website.