Frequently asked questions
Straight answers about money, guests, and running your night on ReserveLoop.
Getting started
What do I need to launch my first event?
Three things: connect your Stripe account (guided during onboarding), add your tables and deposit amounts, and create your event. You get a booking link to share on IG, WhatsApp, or SMS. Most venues are live in under an hour.
Do guests need to download an app or create an account?
No. Guests open your booking link, pick a table, and pay the deposit with their name, phone number, and card. No app, no sign-up, no friction at the door.
Do I need Twilio to start using ReserveLoop?
No. Events, reservations, deposits, and check-in all work from day one, including during your free trial. Twilio powers SMS campaigns and waitlist invites - connect it whenever you're ready.
Money
Who holds the deposit money - ReserveLoop or my venue?
Your venue. Deposits are charged directly to your own Stripe account and you are the merchant of record. ReserveLoop never holds or touches your funds.
Do you take a platform fee?
No. ReserveLoop charges a 0% platform fee - you keep 100% of every deposit. Your monthly plan covers platform access, billed separately via Stripe.
What about Stripe's processing fees?
Standard Stripe card-processing rates apply to each payment, just like any card terminal. Those are your venue's cost as the merchant of record - we state this plainly because you should never find it out later.
Are deposits refundable?
That is your policy and your call - many venues run non-refundable deposits that apply toward the table minimum. See our refund policy for how ReserveLoop handles platform-level refunds.
Running the night
What happens when an event sells out?
Your booking page automatically shows a waitlist. Guests join with their name and phone number, SMS consent is captured, and they land in your CRM. When a table opens up, you text an invite from the dashboard.
How does door check-in work?
Every confirmed reservation generates a personal QR entry pass the moment the deposit clears. Door staff scan it, the party is checked in, and your floor view updates live.
Can my staff use ReserveLoop without owner access?
Yes. Invite managers by email - they get scoped access to run reservations, check-ins, and their assigned tables, without control over billing or settings. Plans include 5 or 10 team seats.
Plans & commitment
What happens after my 14-day trial ends?
You'll be prompted to add a card and pick a plan to keep your club active. We email you before the trial ends so there are no surprises, and your reservation history and guest data stay intact either way.
Can I cancel anytime?
Yes, with no penalty. You keep access through the end of your current billing period, and your data stays yours.
Still have a question? Contact us - the founder replies same day.
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